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HAM COOKING

Returns & Refunds Policy

Last updated: November 3, 2026

Every HAM Cooking item is printed or embroidered to order, just for you. That keeps prices fair and keeps us from throwing away piles of unsold shirts. It also means we handle returns a little differently than a big-box store.

If something’s wrong, we’ll make it right

We’ll send a free replacement or a full refund (your choice) if your item:

  • arrives damaged,
  • has a printing or embroidery defect, such as a faded, smudged, cracked or peeling print, or a design that’s crooked or more than half an inch out of place,
  • is the wrong item, size or color compared to your order,
  • has a sizing defect, meaning it measures more than 1 inch off the size chart for adult clothing (half an inch for baby clothing), or
  • is lost in the mail (see Shipping).

You don’t need to send anything back.

How to report a problem

Email [email protected] within 21 days of delivery with:

  1. your order number,
  2. a short description of the problem, and
  3. a clear photo of the issue. For print problems, lay the item flat in good light with the whole design in the photo. If you also have the shipping label or damaged packaging, a photo of that helps too.

We’ll reply within 2 business days. Once your claim is approved, the replacement goes into production right away and ships at no cost to you, or your refund is issued.

What we can’t take back

Because each item is made for your order, we can’t accept returns or exchanges for:

  • ordering the wrong size or color,
  • changing your mind,
  • an address that was entered wrong or incomplete at checkout (see Shipping),
  • normal wear, or damage from washing or drying against the care instructions, or
  • small variations that come with how items are made. These include slight differences in color from your screen, a faint smell or light marks on new printed shirts that wash out after the first wash, and the visible backing inside embroidery.

Not sure about your size? Every apparel item has a size chart in its photos. Compare it to a shirt you already own that fits well. Questions about fit? Email us before you order and we’ll help.

Refunds

Approved refunds go back to your original payment method (card, Shop Pay, Apple Pay or Google Pay). They include the item price, plus the shipping you paid for it if the problem was our fault. We issue refunds within 2 business days of approval, and your bank usually posts them within 5–10 business days.

Cancellations

If you need to cancel, email us as soon as possible with your order number. If production hasn’t started, we’ll cancel and refund you in full. Once production has started, the order can’t be canceled. If something is wrong when it arrives, this policy still covers you.

Gift cards

HAM Cooking gift cards don’t expire and aren’t refundable or redeemable for cash, except where the law requires it.

Your other rights

This policy doesn’t limit any rights you have under the law where you live.

Questions

Email [email protected]. We’re real people, and we’ll get back to you within 2 business days.